Organisation : Intellectual Disability Rights Service (IDRS) - Ability Rights Centre (ARC)
Location : Sydney (Sydney CBD)
Work type : Part-time
Profession : Administration & Office Support, Advocacy, Client Services, Community Services, Legal
Sector : Community Support Services, Disabilities, Domestic / Family Violence, Women
Salary type : Annual Package
Application closing date : 30 Jul, 2023
About the organisation
About IDRS
Intellectual Disability Rights Service (IDRS) operates a community legal centre and disability advocacy service working to ‘make rights real’ for people in NSW living with cognitive and other disabilities. We value and demonstrate justice, respect, and persistence in all our work.
IDRS is looking for an Information and Intake Officer for our community legal centre, the Ability Rights Centre (ARC). See attached position description.
The Ability Rights Centre provides legal advice and casework, education, and advocacy services for people with cognitive and other disabilities. Its services are available to people across NSW.
For more information about the work of IDRS visit our website www.idrs.org.au
About the role
Information and Intake Officer – Part time
Employer: Intellectual Disability Rights Service (IDRS)
Work Type: Part time 22.5 hours per week (9am – 5pm Wednesdays, Thursdays, and Fridays)
Classification: Administration, Disability, Legal and Human Rights
Sector: Not for Profit
Location: Sydney CBD
Applications Close: Sunday 30 July 2023 at 10pm
ARC Information and Intake Officer
This officer is a key member of the ARC team. The officer is the first point of contact most members of the public have with ARC when they seek access to or information about the centre’s services. The officer’s role involves undertaking an initial needs identification assessment and ensuring accurate and good quality information is captured so that all enquiries can be responded to in an efficient and effective manner. The position-holder is responsible for reception, providing information to callers, and directing callers to appropriate internal and external services. The officer also prepares reports for use in service analysis.
- 12-month maximum term contract position until July 2024, with possible extension dependent on funding
- Located in Sydney CBD
- Salary range for 22.5 hours per week of $42,120 – $45,162 depending on experience and qualifications plus 11% super + not for profit salary packaging benefits
- Excellent not for profit tax benefits
The salary for the position is based on Level 3 of the Social, Community, Home Care and Disability Services (SCHADS) Award.
IDRS values a diverse workforce and encourages people with disability, Aboriginal and Torres Strait Islander people, and people from cultural and linguistically diverse backgrounds to apply for this position.
Key Responsibilities – see full position description attached below
1. Reception duties 2. Responding to enquiries 3. Completing service intake 4. Data entry and reporting 5. Administrative support 6. Contributing to a cohesive, reliable, high-quality service 7. Personal accountability
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Required Skills and Experience
- Experience in a similar role in the community service or legal sectors. Role includes reception, responding to enquiries and incoming referrals, plus administrative duties
- Excellent people skills including ability to communicate simply and clearly with people with cognitive impairment who may have difficulty with understanding
- Ability to maintain calm, non-judgemental, and compassionate approach in challenging situations and with people who may be distressed or frustrated
- Demonstrated ability to problem solve and manage competing priorities
- Strong skills and experience using Microsoft Suite, Outlook, Word, Excel, Power Point. Experience with Office 365 an advantage
- Ability to use data bases including producing reports
Enquiries – Email margot@idrs.org.au
How to apply
To apply
Submit your current CV and a 1-page cover letter outlining your reasons for applying and your suitability for the role, based on the list of Required Skills and Experience. Email your application to margot@idrs.org.au Please write ‘Information and Intake Officer’ in the subject line.
Selection process
Shortly after the closing date, all applications will be assessed against the selection criteria. If your application is shortlisted, you will be contacted by phone or email to invite you to an interview.
Interviews will be conducted on Thursday 10 August 2023.
Applications close: 10pm Sunday 30 July 2023
Please note: Any offer of a position will be subject to:
- the satisfactory outcome of a criminal record check
- an up-to-date Working with Children Check (WWCC)
Please quote in application: Information and Intake Officer - Ability Rights Centre (ARC) via Pro Bono Australia.
Sector: #Community_Support_Services, #Disabilities, #DomesticFamily_Violence, #Women
